TERRIBLE AGENCY!!! PLEASE DO NOT BOOK WITH THEM...

ebucio's picture
ebucio 08/14/2013
4 years ago

Even though the landscapes and experiences were amazing, everything our travel agency planned was the worst. They don't care about their clients, they only want to rip off clients!! We paid a lot of money and the vans we traveled...

Value: 
Service: 
Ecofriendliness: 
Spot Kenya Safaris Ltd
Circumstances: 
Safari type: 
Date of safari: 
Tuesday, July 30, 2013
Length of safari: 
7 Days
Wildlife parks visited: 
NAKURU, MASAI MARA, LAKE NAIVASHA and HELL'S GATE
Recommended? 

Even though the landscapes and experiences were amazing, everything our travel agency planned was the worst. They don't care about their clients, they only want to rip off clients!! We paid a lot of money and the vans we traveled in kept breaking down, the Safari "guides" (more like drivers) and the food were awful (except for one we had for only half a day, which was amazing). When we paid they told us meals were included. Nevertheless, we always had to pay for our drinks. The friend I travelled with is a vegetarian and she told the agency weeks before our trip started. They told her not to worry about it because everything will be arranged for her. Well.. No one in any camp we stayed or any driver knew about this!! They kept giving her meat, a few horrible vegetables or terrible sandwiches (with only two reeeaaaallly thin tomato slices).

Then, we wanted to go on a hot air balloon trip. They charged us US$480 when it costs US$425!!! We told them and they said they didn't care, that the price changed. Which actually never did!!! Always trying to rip off people!!!

NEVER GO TO "SPOT SAFARIS" OR "BIG TIME SAFARIS"!!!!!

Kenya is amazing, but look for good agencies, not this kind of shitty ones.

Just to add some extra things, they normally kept us waiting for 1-3 hours. If they said we start at 6am, sometimes we started at 9am!!! They do not care about their clients, DEFINITELY!!!! Because of this bad timing, I almost lost my plane back home! Of course, it was their fault and they didn't even care about it.

Comments

info_26's picture
info_26
09/26/2013

Thanks eduardo for your information. actually you booked budget camping safari plus mt kenya trekking and all as well. drinks are not included in the safari as well you paid $ 920 for 2pax balloon safari and in your complain you $ 480 of which this is not true, about the food we had also many asian clients who had the same trip and the period.they did not complain about the trip . you the one who have complained out of 50 people dispatched that day. sorry for these inconviences next time we will offer you a discounted tour.
bye
geofrey